1. GENERAL INFORMATION & HOURS OF BUSINESS

This area shows our general terms and conditions, including our hours of trading.

For full details of our terms and conditions please click on the appropriate area of interest in this section.

One 4 All Hire Ltd T/A Leisureline Spas.
Company Registration No: 4490534
VAT No: 799 5097 52

Registered Address: Accounts Direct,Unit 28, Horton Court,                                                 Hortonwood 50, Telford, Shropshire. TF1 7GY

Points of contact
Telephone & Fax : 01952 810168 
Email: info(at)leisurelinespas(dot)co(dot)uk

Retail Address:
Leisureline Spas
Mere Park Garden Centre
Stafford Road
Newport
Shropshire
TF10 9BY

Hours of business unless by prior arrangement are:
Mondays: by appoinrment
Tuesdays: to Saturday 11.00a.m - 5.00p.m
Sunday: 11.00a.m - 4.00p.m

Please note...Due to site surveys and customer call outs the shop is sometimes closed during the stated opening hours. If you are making a specific visit then we would advise you to please contact us on 01952 810168 and we can arrange for someone to service your requirements.

Web site services for viewing and order placement and enquiries is available 24hrs a day (subject to service providers)

2. DEFINITIONS

In these conditions the following words have the following meanings:

• “order” means a contract to purchase product or services.
• “you” means the person, firm, company, entity or other organisation looking to purchasing product.
• “deposit” means any advance payment required by ourselves in relation to the purchase of product.
• “liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities.
  “product” means the product or products available for sale.
• “we” means Leisureline Spas ( trading under the legal entity of ONE 4 ALL HIRE LTD.) and includes its employees, servants, agents, operatives and/or duly authorised representatives.
• “services” means the services and/or work (if any) to be performed by ourselves for you in conjunction with the sale of products including any delivery and/or collection service for product.

3. BASIS OF CONTRACT

3.1 Products are available via our web site or through our designated retail outlets, and are subject to terms and conditions as detailed on this web site.
3.2 All product is subject to availability.
3.3 We reserve the right to change prices and specifications without notice.
3.3 Nothing in this Contract shall exclude or limit any of your statutory rights.

4. PRICES

1.Prices quoted throughout our web site or contained within our catalogues or brochures are unless otherwise stated inclusive of VAT at the applicable rate.
On larger items such as spas or saunas there may be associated handling costs and customers are advised to seek advice before placing orders on this shop.

2.Any special offers that are related to the Customer receiving additional items or services are  based on the Customer paying the full RRP of the product/s. Certain offers may be revised/withdrawn at the discretion of Leisureline Spas.

5. PAYMENT TYPES

We accept payments for Products or Services from the following cards - American Express, Visa, Visa Electron, MasterCard (excluding Maestro), Switch (including Solo) and JCB

We also accept Credit Card Cheque or with prior agreement via cash, personal cheque with current bankers card.

For your safety our on-line shop is hosted by ekm powershop systems with full 128bit SSL (Secure Socket Layer) Secure Server

 6. PAYMENT TERMS

This on line shop requires you to pay for the the goods at the checkout process via any of the offered payment gateways.

7. PRODUCT AVAILABILTY

Although we take great effort to ensure availability of product there are inevitably times when products are unavailable for whatever reason.
To safeguard you against transacting for goods that are out of stock we will in all cases only process your order once we have confirmed availability.
If the product is out of stock or on long lead time then we will notify you of this.
If you choose to proceed with the order based on this delivery information then we shall transact and process your order.

8. ORDER PLACING METHOD

8.1 OUR ON LINE SHOP
The order form accessed via our web site is the preferred option for order placement. Please fill out the required fields and follow the on screen instructions.
There may be some information missing or there may be details pertaining to delivery that require prior consent from you. Please process the form as best you can and upon receipt of the order from you we will check all aspects including availability and in all cases we will contact you to confirm the order details and point out any changes or amendments that need your approval.
Once you have agreed this then the order will be processed and the payment transacted

8.10 TELEPHONE ORDER
To order by phone contact us on 01952 810168 and have your card details ready. We will guide you through the order process.

8.11 FAX
To order by FAX dial 01952 810168. If the order is from a credit account holder then the order must be on the appropriate headed paper and your internal order no and authorised signature must be annotated.

8.12 EMAIL
We do not accept orders via email but we will respond to order enquiries via email

9. CHANGES TO DELIVERY SCHEDULE

9.1 Should any changes to the delivery schedule become known to us then we shall communicate those changes to you as quickly as possible.

9.2 Although we make all efforts to give realistic delivery dates and avoid delays in delivery we accept no liability for delays caused by circumstances that are beyond our control.

9.3 Where product is sourced overseas the Shipping Agents and Customs clearance processes can be subject to delays particularly at times of capacity constraint such as Christmas.

10. ORDER CANCELLATION

10.1 If you wish to cancel the order then we shall assess the situation with our Suppliers and if the product can be allocated to another customer or outlet then we shall offer this solution to you. However should this be an alternative then there would be a charge for handling costs and administration fees. In the event that the product is deemed customised to you thus limiting the opportunity for re sale then we reserve the right to reject the cancellation request.
In any event requests for cancellation must be received in writing within 30 days of the date of collection or delivery.

10.2 If you wish to cancel the order due to a problem with merchant quality of the product and where we have not been able to repair or replace within reasonable time then again we must receive your request in writing within 30 days of the date of collection or delivery.

10.3 If a cancellation is agreed, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return. In this case we will nominate the carrier.

11. DELIVERY & TITLE

11.1 Unless instructed accordingly we will deliver the product in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to despatch of the product to you, title in the product will pass to you.In the event that you have not received all the goods within 21 days of the date of delivery you must notify us immediately.

12. ON SITE SERVICES

12.1 For larger product such as spas, saunas etc we shall require sufficient access to the installation area and you need to be aware that any additional handling costs such as crane hire etc that may be necessary shall be your responsibility. Such costs shall be payable prior to completion of the service.

12.2 You will be solely responsible for any damages caused as a result of giving instructions to any of our agents or operatives except to the extent that the persons performing the services are negligent.

12.3 If any Services are delayed, postponed and/or are cancelled due to you failing to comply with its obligations. You will be liable to pay additional charges unless the delay is due to Force Majeure.

13. LIABILITY

If you have notified us of a problem with the goods, we may elect to either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

14. FORCE MAJEURE

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered under circumstances outside of reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, sub-contractors, importation delays, lock-outs, riots, civil commotion, malicious damage, explosion, terrorism, governmental actions and any other similar events.

15. TERMINATION OF CONTRACT

We reserve the right to suspend supply or delivery, stop any product in transit or terminate our contract by notice in writing to you if you are in material breach to our terms and conditions.
Should you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

16. GOVERNING LAW

This Contract is governed by and interpreted in accordance with English law and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

17. DISCLAIMERS

17.1. Images contained within advertising brochures or the web site are for illustration purposes only; We reserve the right to change without notice.

17.2 Colours and specifications may vary from those depicted.

17.3 We reserve the right to amend pricing at our own discretion.

17.4 We shall make all efforts to avoid omissions or mistakes contained within this web site, however such errors may occur from time to time and these shall be remedied without liability.

17.5. We accept no liability for material damage or adverse effects to computer equipment or data by using this web site or any links contained within this web site.

17.6 Customers electing to finance their purchase through Leisureline Spas appointed schemes are not eligible for any of the special offer deals or discounts and finance will be calculated on the products full RRP.  Any concessions to this are at the sole discretion of Leisureline Spas. Customers using their own finance schemes are eligible for all other discounts, and offers as offered by Leisureline Spas.

18.1. We shall not disclose to any third parties information or particulars relating to your details.

18.2. Data pertaining to you shall only be retained for the purpose of accounting and shall be in compliance with accounting practices.

18.3. We shall keep you personally informed of new products & services only if the pre requisite acceptance box on the enquiry/order form has been annotated, or if requested via the companies web site or brochure material.

19. COMPLAINTS PROCEDURE

In the first instance, should you require to register any complaints about the product or services, then please contact us via one or more of the following methods;

Telephone, Via Post or via email

Please  clearly state the nature of the complaint.
We shall in all cases seek to mutually resolve any complaints with 15 working days upon receipt.

Address your letter to.
The Directors,
One 4 all hire Ltd.(Leisureline Spas)
Mere Park Garden Centre,
Stafford Road
Newport,
Shropshire.
TF10 9BY